Deryn Izy

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Verified Reviewer
| map-marker Knoxville, Tennessee

Pissed customer

Easy Auto - Pissed customer

We were lied to from day one by salesman the story changed the next day the salesman didnt spend 5 minutes with us at closing we were sent to the other location to pickup vehicle the salesman refused to call a head to lot to wait for our arrival i had to call myself they had no customers they wanted to leave they left it on dirty empty and key was his outside for us the Finace ask for everything but blood and a organ still wasnt able to get deal completed they sent this so called wrecker out to pick up which was a piece of *** truck. And trailer.didnt know how to load vehicle my husband had to help load it ,

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Preferred solution: Not sure

Deryn Izy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Pissed customer

The place is sorry place to do business with , the Finace company is *** they lie shady from Day 1, they change their story to get deal done we had to pickup vehicle fro Other location the place locked up and would not stay to deliver purchase vehicle it was empty, dirty key left hid. The finance was sent everything they requested
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Jessica J Knz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading and deceptive auto sales

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After purchasing a vehicle leasing a vehicle from this company they took our vehicle back or repoed it when all we had keft to do was get owners title. Do not purchase vehicles from this place.
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Loss:
$1200

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do business with this company they will end up ripping you off

Nathan c Ncu
map-marker Lexington, Kentucky

Won’t do anything about the faulty cars they sell

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Got our suv a month ago two days later the breaks start squeegeeing and grinding. The have maxi “fix it” by taking a grinder to the rotors. 3 days later it still grinding and squeeling and went to leave my house and now the check engine light is flashing there is a grinding in the driver door that is making a chalk like dust to build up on the internal hinge called to see what they could do and they said nothing because there was NO warranty on the vehicle. So I won’t ever be going back nor will I ever suggest them to anyone ever.
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Tammy G Ruq
map-marker Chattanooga, Tennessee

Great Experience

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The sales person was an AWESOME guy his name is Johnny Rutherford. I would recommend him to every body. He will help you in any way he can. THANK YOU JOHNNY I LOVE MY CAR!!!!!!!! THANKS AGAIN
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Pros:
  • Staff very freindly
Reason of review:
Good customer service
Victoria B Dkv
map-marker Chattanooga, Tennessee

No good cars

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Went there in 2016 to get a car. Ran great for the first couple of months. Then started to go down hill, I call and ask if they can fix it and they said no. Also called to ask if they could lower my payments and they also said no. I will never be back to easy auto. Ever.
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Anonymous

Unprofessional Business

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I went into the Easy Auto located in Chattanooga, TN with the intent on purchasing a vehicle and driving the vehicle home that day. After signing the disclosures and the authorization to pull my credit report the salesperson reviewed my credit report and told me if I were to be approved it would be for a compact car with a manual transmission.

I can’t even drive a manual transmission vehicle and with three small children a compact car would not be suitable for my family. I went in with the hope they could help me and left feeling upset, discouraged and humiliated and felt this was unprofessional especially in front of other customers.

They definitely lost a potential customer. I also noticed my negative review on their website was deleted.

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Reason of review:
Poor customer service
Brittney S Qlr
map-marker Cleveland, Tennessee

Zach Cross

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Zach Cross goes above and beyond Great salesman!
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Anonymous

Awesome

Awesome working with Zach Cross, he was very helpful and seem to care about my credit problems and really to bend over backwards to help me and get me in something i could afford and in a timely manner. So thank you Easy Auto.

It couldn't have work out better for me and my needs at this time in my life and i really look forward to working with him again. This review shouldn't take 100 hundred word I liked working with Zach but *** Im not in love with him ok.

so this 100 word is tough when i am trying to work. so i will finish by say damn its its almost 100 hundred word, now it is !!!!!!!

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Kimberly B Bbg
map-marker Chattanooga, Tennessee

Easy Auto is Awesome

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Saturday my fiancé and I went to test drive a truck with our kids. Went back on Monday and Steve Snyder met us at the door. Amazing sales rep. All around great guy. He was very nice and so funny. He got us approved and in our new truck that same day. All of the staff were wonderful but I gotta say it’s no wonder Steve has been salesman of the month because he definitely has my vote. Thanks Steve!
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Reason of review:
Good customer service
Kelly C Bqd

Very happy customer

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I have to say I called easy auto in February and talked to Raphael and he kept in touch with me as asked til I could get there and when I got there he was already waiting for me and helped me choose the right car for me. He did everythi g he could to let me drive my car home that night and made it where I could afford the payments I am very happy with my car and the service they gave me...
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Reason of review:
Good customer service
Anonymous

Easy Auto Chattanooga sucks

We got a 2008 Kia transmission acting up windshield crack 2 days after getting it that says nut the responsibility and now it's out of warranty so I have to pay for the transmission big joke
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Reason of review:
Bad quality
Anonymous

Contract dispute

If customers are still reliable for balance of vehicle and they sale it without costumers authorization take them to court if they say your still reliable for remaining balance note.because that also means they are reliable for saleing your property.
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Reason of review:
Problems with payment
Anonymous
map-marker Knoxville, Tennessee

Horrible experience

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I purchased a car Dec 2016. I have had nothing but problems with it. I had to finance a different note for $1400 worth of repairs that I am still paying on. As of right now the axle is going out. I have already paid off what the car is worth. It will cost more to fix it now than the car is worth & I still owe a LOT more. Now I am stuck in a car that I can not repair again because I was told they would garnish my paychecks. That being the case my chances of being able to afford another car is very slim. I gave a good review previously. That has changed. I have had the worst experience with this than in my entire life.
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Cons:
  • Bad car
Reason of review:
Damaged or defective
Anonymous

Overpaid for broken car! EASY AUTO CLEVELAND SUCKS!!!!

I have the same problem. I'm currently paying for a 2003 Chrysler 300 which isn't worth paying off $14,000 for. There's been several issues under the hood and now the car is broken. I've called and they said I can take it to a mechanic and they'll pay for 'most' of the cost but I have to put another down payment to get my car fixed. Even from the beginning when I was getting the car, the guy wouldn't tell me how much I would be paying monthly until after I had signed off for the car. I'm very much considering letting them repossess the car. Even if they make me pay a grand for some *** made up reason, I shouldn't have to pay for a car that keeps falling apart. They acted like it wasn't their fault. But when you buy a car, they are promised by a bill of good that the car should work. EASY AUTO CLEVELAND is A RIP OFF. Don't go. Get the carfax and bring a mechanic or someone who really knows cars.
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Reason of review:
Bad quality
1 comment
Guest

"would be paying monthly until after I had signed off for the car"

Did you report them to the police for holding a gun to your head and making an offer you couldn't refuse?

Why in the world would you sign something without knowing what you're going to be on the hook for?

This is totally on you for allowing them to rip you off like this.

Anonymous
map-marker Cleveland, Tennessee

Limbo

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when we signed up with easy auto they told us that We was approved , well we was even with no scores!! we make 3400.00 a month!! we started off with driving a Buick which honestly was in really good shape on the interior. and didn't drive bad . at the beginning not even the 2nd day we had it some how driving down the road please keep in mind this was a straight highway . i hear a loud cracking noise . so i pulled over to see what was wrong . front bumper was cracked all the way down . i freak thinking something was in the road . there was nothing there . i take my car home to my husband and he looks at it . they spray foamed the car's bumper on the inside and duck taped it . my jaw just dropped . to make it look pretty the repainted the spot and clear coated it . for a temp hold . well not even one month later we find out the car has been wrecked many times before after we asked for the carfax . at the dealer when they kept unanswering our question we just thought lance was busy trying to get us in a car , the wheel hub bearing the wheel hub assembly and the brake rotor all went out at the same time . i paid over $1000. to get it fixed and then just this morning it find out transmission is going out and it needs a all wheel alignment and omg i cant keep paying for the car to be fixed and fixed and fixed again along with their car payments. and if i stop they will repo and if i give it back it still is a voluntary repo.
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Loss:
$4000
Pros:
  • Buick
Cons:
  • Bad brake rotor
  • Bad never had all wheel tire alignment
  • Bad front bumper
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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